Stage 1:
All potential recruits must have a minimum of two work references of the highest order. One of these references must be from a domestic housekeeping role
that they have held for six months or more. All work references are checked thoroughly along with personal character references.
We also carefully check passports, proof of residence, work visas and other relevant documents.
We look for the following qualities in our helpers:-
- Must be a fantastic cleaner and have relevant experience.
- Must have a good level of English and good communication skills.
- Must be presentable at all times.
- Must maintain a professional and positive attitude towards their work.
- Must show commitment to their work.
- Must possess a pleasant and vibrant personality.
Once we are satisfied the potential helper possesses the above attributes they can then commence our training and testing program.
Stage 2:
Each new applicant takes a Practical & Written test.
The practical test includes the individual skill tests need for their role (e.g. ironing, cleaning, etc.)
A potential cleaner will be asked to iron a selection of clothes and to thoroughly clean and tidy a room. This is monitored and checked very thoroughly.
Upon completing the practical test, potential helpers are asked to complete a number of written questions regarding the tasks they have performed.
The results of these two tests allow us to see if a candidate possesses a good level of common sense plus the ability to read, follow and understand written instructions
that we require of all of our helpers.
Should the applicant not meet any aspect of the practical & written tests, they are no longer considered suitable to work as a agency helper.
Stage 3:
Each new applicant must complete our training program and final written test.
Once new applicants have proved themselves worthy to work as an agency helper, they then progress to our training program,
which details all of our high expectations and standards.
In the training session our HR Trainer discusses practical work techniques for each room of a home, cleaning product guidelines
and safety, ironing/laundry methods, and helper/client relations. Each potential helper is given a cleaning manual covering everything discussed.
After the training session the potential helpers are asked to complete another written test, consisting of short answer questions.
These questions are based on instructions contained in the Cinderellas Cleaning Manual and revise what has been discussed in the training session.
We expect all staff to achieve above 90% in this test.
Once an applicant passes through these stages successfully, we then provide them with a variety of jobs to assess their performance.
After monitoring their progress carefully for one month and consulting with the clients for whom they have helped, an applicant is finally considered a Cinderella!